Terms of service

1. Subject and acceptance

liveQR is a service for generating QR codes and, for those who open an account, for changing their destination after printing and seeing their scan statistics.

These terms apply to anyone using the service. By creating an account you declare that you have read and accept them; if you do not accept them, do not open an account.

Generating and downloading a static QR code requires no acceptance and no registration.

2. What we offer

Static QR codes contain the encoded information directly. They are created and downloaded without an account and without limits, they work forever and, once downloaded, they no longer depend on us: if we shut down tomorrow, they would keep working.

Dynamic QR codes contain a short link of ours. They require an account — a free one is enough — because they occupy an unrepeatable code, a redirect to be served and a scan history on our servers.

You can also create landing pages, organise codes into folders, save design templates and, depending on your plan, upload files. The features included in each plan are those shown on the pricing page at the time of purchase.

3. Your account

You must be at least sixteen and provide truthful details. You are responsible for what happens through your account and for keeping your credentials confidential: if you suspect someone has access, change your password — every open session is closed — and write to us.

One account per person or organisation. You can close it whenever you like by writing to the address at the top of this page.

4. Plans, prices and invoicing

The free plan does not expire and requires no card. Paid plans are those shown on the pricing page, billed monthly or yearly.

The published prices are final. We operate under the Italian flat-rate scheme (art. 1, paragraphs 54 to 89, of Law 190/2014): we do not charge VAT, so the figure on the pricing page is the figure you pay.

Payments are handled by Stripe. For every payment you will receive from us the tax document required by Italian law.

5. Renewal, cancellation and plan changes

Subscriptions renew automatically at the end of the chosen period, until you cancel them.

Cancellation is done from the account area and takes effect at the end of the period already paid for: it interrupts nothing midway, because you paid for that period in full and you get it in full. Until then you keep everything you had.

Moving to a higher plan takes effect immediately. Moving to a lower one takes effect at expiry, for the same reason as above.

We do not refund unused fractions of a period, save for the right of withdrawal in section 6 and save where the service was materially unavailable through our fault.

6. Right of withdrawal

If you purchase as a consumer, that is for purposes outside your trade or profession, you have fourteen days from purchase to change your mind and obtain a refund, without having to give us a reason (art. 52 and following of the Italian Consumer Code).

To exercise it, simply write to the address at the top of this page within that period. We refund within fourteen days of your notice, using the same payment method you used.

The right of withdrawal does not apply to those purchasing in the course of a business, craft or profession.

7. Acceptable use

You may use liveQR for any lawful purpose. You may not use it to:

• point a code at unlawful content, at malware, or at pages impersonating someone else in order to steal credentials
• infringe copyright, trade marks or the rights of others
• send unsolicited communications or mislead scanners about the nature of the destination
• attempt to circumvent plan limits, overload the infrastructure or access data that is not yours
• resell the service as if it were your own, absent a written agreement with us

8. Your content stays yours

What you upload and what you write remains your property. You grant us only the licence needed to host it and to show it to those who scan your codes: nothing more, and for as long as you use the service.

The QR codes you generate are yours and you may use them as you wish, commercially included, without having to credit liveQR.

You are responsible for what you publish: the content you upload, the destinations you point to, and having the rights to do so.

9. Service availability

We do what we can to keep the service reachable without interruption, and the redirect in particular — it is the part on which already-printed material depends.

We do not, however, guarantee a contractual availability percentage: the service is provided «as is». Scheduled maintenance, supplier failures and force majeure can make it temporarily unavailable.

Remember that the static QR codes you have downloaded do not depend on us in any way, not even during an outage.

10. What happens when a subscription ends

This section is worth reading, because it is where many services behave worse than one would expect.

If you move down a plan, or if a payment fails and the subscription closes, we do not switch off any of your QR codes, we delete none of them and we touch no redirect. The flyers you have already printed keep working.

The only consequence is that you will not be able to create new ones while you are above the limit of the plan you are on.

Likewise, the monthly scan limit never stops a redirect: someone scanning your flyer has no relationship with your subscription, and it would not be right for them to bear the consequences of it. Once the limit is passed we stop recording scans in the statistics, not serving them.

11. Suspension and closure of an account

We may suspend or close an account that breaches section 7, or that puts at risk the security of the service or of those using it. Where possible we warn first and allow the matter to be put right; where the breach is serious or manifest — phishing, malware — we act at once, because the harm would fall on whoever scans the code.

Where an account is closed for a breach, no refund of the remaining period is due.

If you close the account yourself, we delete your data as described in the privacy policy. From that moment dynamic codes stop redirecting: if you have material in circulation, take that into account before asking for closure.

12. Limitation of liability

We are not liable for the content your codes point to, nor for damage arising from a use of the service contrary to these terms.

Otherwise, our aggregate liability towards you is limited to what you have paid us in the twelve months preceding the event. Cases of wilful misconduct and gross negligence remain unaffected, as do the rights the law grants consumers, which no clause of this document can reduce.

13. Changes to the terms and to the service

We may amend these terms. If the change is material we notify account holders by email at least thirty days in advance; if you disagree you can cancel before it takes effect, and in that case we refund the unused period.

We may develop the service and the features included in each plan. If a feature included in your plan is removed, the previous paragraph applies in the same way.

14. Governing law and jurisdiction

These terms are governed by Italian law.

For disputes with those purchasing in the course of a business, craft or profession, the courts of Forlì-Cesena have exclusive jurisdiction.

If you are a consumer, the court of the place where you reside or have elected domicile remains competent, and you may also turn to the European online dispute resolution platform.